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Frequently Asked Questions

How do I check-in for my reservation?

Our check-in counter is located directly across from the fireplace at the Montrose Regional Airport. Before collecting your luggage, please come check-in with us. This allows us to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival to the airport.

Can I make a reservation as a walk-up customer?

Walk-up reservations are made on an availability basis. 

What if my flight is late?

Since our service is flight specific we will know that your flight is arriving late.  We will be there waiting for you when your plane arrives if you have already made a reservation. Please note that there may be delays if your flight is diverted to another area airport.

What if I miss my flight?

We will accommodate travelers who are able to arrive on another flight or date. Telluride Express will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses that arise as a result from delayed departure or arrival times, including missed flights or other travel connections, are the sole responsibility of the passenger. Travel insurance may ease these concerns and is recommended.

Is Telluride Express service “door to door”?

Yes! The fares for all airport shared-ride and private service are door-to-door service. Trips to locations outside of our city limits may incur an additional fee.

Discounts & Offers

All discounts, promotions or offers must be declared and applied at initial booking, either online or over the phone with an agent. Discounts, promotions or additional offers cannot be applied retroactively to an existing reservation, therefore no refunds will be issued

Can I cancel a reservation?

All shared and private ride reservations are refundable when cancelled at least 24-hours prior to the scheduled pick up. A cancellation fee of $10 per reservation will be charged. No refunds will be issued for cancellations received less than 24-hours prior to scheduled pickup. No refunds will be issued for travel plan changes less than 24-hours of travel due to weather, road or traffic conditions, airline rescheduling, etc. Nothing in the sale of this ticket guarantees connections with other travel arrangements (i.e. air, bus, train, etc.).

Is tipping allowed?

Shared ride and private vehicle airport rates do include a gratuity. Additional tipping is allowed and appreciated, however, not expected by our professional drivers.

Why is it called a “shared ride”?

“Shared ride” means you will be sharing a ride on a vehicle with other passengers.  You may have stops at multiple locations. We group passengers together who are arriving or departing on the same flight to minimize delays in leaving the airport so you don’t have to wait until the next plane arrives. Your driver will depart as soon as all the passengers on your vehicle have checked in and received their bags. Please keep in mind there may be delays due to baggage claims for a passenger that you share the vehicle with.  When possible we reschedule that person to follow on a later vehicle.  Please be patient as it could be you that arrives without a bag.

Will the shuttle stop at a grocery or liquor store for shared rides?

Grocery, liquor store and other stops may be requested in advance for private rides only. Stops are available for $50 per 30 minutes.

Should I bring a car seat for my children?

Telluride Express highly recommends that infants and children ride in an age and size appropriate child safety seat or booster seat.  Telluride Express has a limited number of car safety seats available free of charge. You may request one at the time of making your reservation – but we highly recommend bringing your own child safety seat. Please let us know at the time of your reservation if you need seat belts for your child seat. Installation of child seat is the responsibility of passenger.

Does Telluride Express allow pets?

SHARED RIDE SHUTTLES: Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged the full adult fare. Service dogs will be allowed on shared ride shuttles and will not be charged. Please let us know if you will be traveling with a pet when making your reservation as this will allow us to ensure all guests on your shuttle are comfortable with your pet.

How much luggage can I bring?

Guests are limited to 2 bags plus one personal/carry on item. Oversized items such as ski/snowboard bags or golf clubs will be charged $10 per bag each way. Bikes or other large items will incur a fee of $35. If the oversized item is larger than 5 feet in any way (except skis/boards) the guest must book a private vehicle. Bikes or large items must be in a bag or box.

What time do we depart from Telluride when flights are out of the Gunnison-Telluride Regional airport?

The airlines have requested that all departing passengers arrive 2 hours prior to their scheduled departure time. The pick up time from your lodging locations reflect this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Telluride Express wants you to have a comfortable, enjoyable ride to the airport and make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and knowledge of our area.

How do we handle lost or damaged items?

Telluride Express will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents. In no event shall the company’s liability be greater than $250 per piece of luggage or parcel.

Please remember that many bags look alike. Our drivers are not responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours.

We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind is the owner’s sole responsibility.   Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.